Museum Store Customer Service
Musical Instrument Museum
4725 East Mayo Boulevard
Phoenix, AZ 85050
We offer several alternatives to placing your order online:
By phone: Call 480.478.6002 seven days a week during museum hours.
By mail: Send order to the address shown above.
Members receive a 10-percent discount year-round at the Museum Store, but an additional 10-percent discount is applied to most non-sale merchandise during Membership Appreciation days. This offer excludes all final-sale merchandise. To avail of the bonus discount, please introduce yourself as a member before the transaction begins. You may also visit the Online Museum Store and use discount code MIM4725.
2018 Membership Appreciation dates 11/23/18-12/4/18.
Customer Service & Returns
Your satisfaction is our goal. We request that you inspect your order upon delivery and contact us within 7 days if your order is damaged or defective. If you are not completely satisfied with your purchase, you may return the merchandise for replacement, exchange, credit, or refund within 30 days of receipt. Gift receipts will receive a merchandise credit in the form of a Museum Store credit. Please note:
- The item(s) returned must be in the original packaging and in salable condition.
- If your merchandise arrives damaged, please contact the Museum Store immediately at 480.478.6002 or e-mail museumstore@MIM.orgfor further instructions.
- Shipping and handling charges are not refundable.
- If you need assistance, please e-mail museumstore@MIM.org with your order details or call 480.478.6002, daily 9:00 a.m.–5:00 p.m. (PT).
The secure server software used by the MIM online store is industry-standard SSL encrypted technology. This technology provides trusted security for your personal information. If you prefer, you may also place your order by phone at 480.478.6002.