Flat Rate shipping $9.95 on most orders. Same day in-store pickup is available for
online and phone orders.

Flat Rate shipping $9.95 on most orders. Same day in-store pickup is available for
online and phone orders.

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Frequently Asked Questions

Your satisfaction is our goal. We request that you inspect your order upon delivery and contact us within 7 days if your order is damaged or defective. If you are not completely satisfied with your purchase, you may return the merchandise for replacement, exchange, credit, or refund within 30 days of receipt. Gift receipts will receive a merchandise credit in the form of a Museum Store credit.

Please note:

  • The item(s) returned must be in the original packaging and in salable condition.
  • If your merchandise arrives damaged, please contact the Museum Store immediately at 480.478.6002 or e-mail museumstore@MIM.org for further instructions.
  • Shipping and handling charges are not refundable.
  • If you need assistance, please e-mail museumstore@MIM.org with your order details or call 480.478.6002, Monday-Friday 9:00 a.m.–5:00 p.m. (MST).

Orders shipping to more than one address will incur a separate shipping and handling charge for each destination. Please provide a street address; we cannot deliver to P.O. boxes.

We offer two shipping methods: Standard and Expedited.

  • Standard shipping delivery time is normally between 5-7 business days and varies by location.
  • For Express charges, please contact us at 480.478.6002 or e-mail museumstore@MIM.org.

Domestic Flat-Rate Shipping for Contiguous 48 States

  • Standard Shipping $9.95* 
  • Gift Cards $2.50 

*Pay only $7.95 for shipping and handling on a single order of one of MIM’s special exhibition catalogs delivered within the contiguous 48 states. This special shipping rate via UPS applies only to MIM’s special exhibition catalogs and not to other items.

Please call the Museum Store at 480.478.6002 for shipping rates for Alaska and Hawaii.

International shipping options are USPS and UPS. For rates and information, please call 480.478.6002 or email museumstore@MIM.org. Delivery time is normally between 2 and 6 weeks and varies by location.

Recipients are responsible for any applicable duties, taxes, or brokerage fees. Oversize items will incur a shipping surcharge. 

The secure server software used by the MIM online store is industry-standard SSL encrypted technology. This technology provides trusted security for your personal information. If you prefer, we offer several alternatives to placing your order online:

  • By phone: Call 480.478.6002 Daily from 9:00 a.m.- 5:00 p.m. (MST).
  • By mail: Send order to: MIM Store, 4725 E Mayo Blvd, Phoenix, AZ, 85050

Museum Store Customer Service

Museum Store Customer Service

Daily from 9:00 a.m.- 5:00 p.m. (MST).
Tel: 480.478.6002
Fax: 480.471.8690
museumstore@MIM.org

Daily from 9:00 a.m.- 5:00 p.m. (MST).
Tel: 480.478.6002
Fax: 480.471.8690
museumstore@MIM.org

Store Pickup

Store Pickup

Flat rate shipping is $9.95 on most orders. Same-day in-store pickup is available for online and phone orders. Call the Museum Store at 480.478.6002 for details.

Flat rate shipping is $9.95 on most orders. Same-day in-store pickup is available for online and phone orders. Call the Museum Store at 480.478.6002 for details.

Questions or Concerns?

Please complete the contact form and one of our associates will respond as soon as possible. For immediate assistance, call 480.478.6002.

Come Shop

Come Shop

Musical Instrument Museum
4725 East Mayo Boulevard
Phoenix, AZ 85050

Daily: 9:00am - 5:00pm

No admission required to shop at the MIM Store.

Musical Instrument Museum
4725 East Mayo Boulevard
Phoenix, AZ 85050

Daily: 9:00am - 5:00pm

No admission required to shop at the MIM Store.